FAQ
The Farm Fresh Central system is simple - really. If you have any problems, we are always here to ask . Email us here or phone (07) 3892 3223.
ORDERING
Jimboomba, Logan Village, Narangba, Palmwoods, Plainland, Redland Bay, Wamuran.
Our Farm Fresh Central drivers service metro Brisbane, Toowoomba, Ipswich, Sunshine Coast and Gold Coast areas daily in refrigerated vehicles.
Sunshine Coast & Gold Coast
Is there a set delivery time?Is there a set delivery time?
You can request to have your entire order packaged in styro boxes as you are checking out online in the "customer comments" box if you prefer.
The Farm Fresh Central system is simple - really. If you have any problems, we are always here to ask . Email us here or phone (07) 3892 3223.
ORDERING
DELIVERY AND PICK UP
- Where do you deliver?
- How much does delivery cost?
- When do you deliver?
- Do I need to be home for delivery?
- Is there a set delivery time?
- What happens on Public Holidays and at Christmas?
- What if I want to pick up my order?
- How will my order be packaged?
- How is the meat packaged?
PAYMENT
OUR GUARANTEE
LOGIN / REGISTRATION
- How to register
- How do I change my personal details?
- My e-mail address has changed
- I have forgotten my password. What can I do?
- I would like to close my Farm Fresh Central member account
ORDERING
How do I place my order?
1. Browse the site and familiarise yourself with our service.
2. Click on the product categories down the left hand side of the screen to browse through all of the categories available.
3. Enter the number of serves you require in the quantity column to the right of your selected products in each category, and press 'Add.' As you add each item it will appear in the 'shopping basket' list in a square on the top of the product categories list - top left hand corner of the screen.
4. When you would like to check out, click on the 'Checkout' button which is on the right of the screen above the product categories list. (Note: you must be a member to purchase through Farm Fresh Central. If you are not a member the system will prompt you.) You can not check out until you have reached the minimum $30 order value.
5. Check your order and proceed through the steps to complete checkout. The system will prompt you to (1) check your shopping list and at this point you can add or subtract items, (2) confirm your invoice and delivery addresses (yes they can be different), (3) select a delivery method, (4) confirm your preferred delivery day, (5) select a payment method and nominate any special delivery instructions.
6. After you have checked out, you should receive a confirmation of your order and tax invoice via email. Should you not receive these, please phone the office to check that we have definitely received your order.
1. Browse the site and familiarise yourself with our service.
2. Click on the product categories down the left hand side of the screen to browse through all of the categories available.
3. Enter the number of serves you require in the quantity column to the right of your selected products in each category, and press 'Add.' As you add each item it will appear in the 'shopping basket' list in a square on the top of the product categories list - top left hand corner of the screen.
4. When you would like to check out, click on the 'Checkout' button which is on the right of the screen above the product categories list. (Note: you must be a member to purchase through Farm Fresh Central. If you are not a member the system will prompt you.) You can not check out until you have reached the minimum $30 order value.
5. Check your order and proceed through the steps to complete checkout. The system will prompt you to (1) check your shopping list and at this point you can add or subtract items, (2) confirm your invoice and delivery addresses (yes they can be different), (3) select a delivery method, (4) confirm your preferred delivery day, (5) select a payment method and nominate any special delivery instructions.
6. After you have checked out, you should receive a confirmation of your order and tax invoice via email. Should you not receive these, please phone the office to check that we have definitely received your order.
7. It is recommended that you log out also after you have completed a purchase - particularly if you are using a public computer.
If you have any problems with ordering, please phone us on (07) 3892 3223.
Orders can be placed online at anytime; however, our cut-off time to process your order for delivery is 7pm on the day prior for next day metro Brisbane Ipswich, Toowoomba, Sunshine Coast and Gold Coast delivery.
Setting up automatic deliveries or saved carts
You can choose a set list of products to have delivered to you automatically weekly or fortnightly so that you do not have to log on to the website to purchase each time. Imagine, you can have your farm fresh vegetable box, your pick of meats, dairy and other products that you love delivered right to your door without visiting the website.
You can choose a set list of products to have delivered to you automatically weekly or fortnightly so that you do not have to log on to the website to purchase each time. Imagine, you can have your farm fresh vegetable box, your pick of meats, dairy and other products that you love delivered right to your door without visiting the website.
This is a popular option with corporates wanting to get a fruit box weekly or fortnightly.
To arrange automatic delivery, please phone us on (07) 3892 3223 There are no contracts associated with automatic deliveries and you can place it on hold at any time - should you have enough fresh food or be going away.
Click here to find out about our current automatic order offerings.
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DELIVERY AND PICK UP
Where do you deliver?
We currently deliver to most suburbs in the metro Brisbane, Ipswich, Toowoomba, Sunshine Coast and Gold Coast areas DAILY MONDAY TO FRIDAY. Email us here to find out if we deliver to your area.
Known suburbs which we currently are unable to service are as follows:We currently deliver to most suburbs in the metro Brisbane, Ipswich, Toowoomba, Sunshine Coast and Gold Coast areas DAILY MONDAY TO FRIDAY. Email us here to find out if we deliver to your area.
Jimboomba, Logan Village, Narangba, Palmwoods, Plainland, Redland Bay, Wamuran.
Our Farm Fresh Central drivers service metro Brisbane, Toowoomba, Ipswich, Sunshine Coast and Gold Coast areas daily in refrigerated vehicles.
How much does delivery cost?
Brisbane Metro
Our standard delivery fee is $9.90 inc GST for every order delivered. Our delivery fee contributes towards the cost of a personal shopper picking and packing your order with care, the packaging and presentation of your order, merchant fees and the cost of actual delivery to your home address. Think of all the time, fuel, money and headaches you save!
Toowoomba & Ipswich
Our standard delivery fee is $9.90 inc GST for every order delivered. Our delivery fee contributes towards the cost of a personal shopper picking and packing your order with care, the packaging and presentation of your order, merchant fees and the cost of actual delivery to your home address. Think of all the time, fuel, money and headaches you save!
Brisbane Metro
Our standard delivery fee is $9.90 inc GST for every order delivered. Our delivery fee contributes towards the cost of a personal shopper picking and packing your order with care, the packaging and presentation of your order, merchant fees and the cost of actual delivery to your home address. Think of all the time, fuel, money and headaches you save!
Toowoomba & Ipswich
Our standard delivery fee is $9.90 inc GST for every order delivered. Our delivery fee contributes towards the cost of a personal shopper picking and packing your order with care, the packaging and presentation of your order, merchant fees and the cost of actual delivery to your home address. Think of all the time, fuel, money and headaches you save!
Email us here to find out if we deliver to your area.
Sunshine Coast & Gold Coast
Our standard delivery fee is $9.90 inc GST for every order delivered. Our delivery fee contributes towards the cost of a personal shopper picking and packing your order with care, the packaging and presentation of your order, merchant fees and the cost of actual delivery to your home address. Think of all the time, fuel, money and headaches you save!
Email us here to find out if we deliver to your area.
When do you deliver?
We deliver from Monday to Friday between 2pm and 5pm. We do not deliver on Saturdays and Sundays. Your order must have been placed by 7pm on the day prior to receive delivery the next day.
Do I need to be home for delivery?
No you are not required to be home for delivery. Please put instructions in the 'special delivery instructions box' provided on the order page when you are checking out of the shopping cart as to where you would like the Farm Fresh Central driver to leave your order and any other special instructions.
No you are not required to be home for delivery. Please put instructions in the 'special delivery instructions box' provided on the order page when you are checking out of the shopping cart as to where you would like the Farm Fresh Central driver to leave your order and any other special instructions.
Is there a set delivery time?Is there a set delivery time?
Your order will be delivered between 2pm and 5pm.
The cold items of your order will be packed in a styro box to keep it cool along with ice packs if you are not going to be home for some time. The boxes are very good at retaining the cool and the driver will leave it in an appropriate place or where you have directed in your 'special delivery instructions.' Fruit and vegetables and items that do not require cooling will be packed in cardboard boxes where possible to make it a little easier for you to recycle and/or dispose of the boxes.
The cold items of your order will be packed in a styro box to keep it cool along with ice packs if you are not going to be home for some time. The boxes are very good at retaining the cool and the driver will leave it in an appropriate place or where you have directed in your 'special delivery instructions.' Fruit and vegetables and items that do not require cooling will be packed in cardboard boxes where possible to make it a little easier for you to recycle and/or dispose of the boxes.
You can request to have your entire order packaged in styro boxes as you are checking out online in the "customer comments" box if you prefer.
We will inform you when any delivery day change is necessary. Keep an eye on the home page around these times for changes.
What if I want to pick up my order?
What if I want to pick up my order?
Unfortunately we are no longer able to offer "pick up" as an option as we have relocated our premises to Coopers Plains.
How is the meat packaged?
The majority of our meat range is currently vacuum packaged. For an information sheet on our vacuum packaged meat, please contact the office on 07 3892 3223.
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My e-mail address has changed
Log in (in the left hand column of all pages) Once you are logged in, you will see a button in the same area called 'Your Account' click on this and then click on 'Personal Info' and change your email address. Click on the 'Update Account' button at the bottom of the page.
The cold items of your order are packaged in a recycled white polystyrene broccoli box with a new plastic lining inside and suitable cooling (ice packs/ice) for refrigerated items or non-refrigerated (fruit & vegies) will be packed in a cardboard box with an ice pack to keep things crisp.
However if you would like your entire order packed in styro, please let us know in the customer comments box as you are checking out online.
However if you would like your entire order packed in styro, please let us know in the customer comments box as you are checking out online.
Our drivers will collect the boxes from your last delivery for recycling.
How is the meat packaged?
The majority of our meat range is currently vacuum packaged. For an information sheet on our vacuum packaged meat, please contact the office on 07 3892 3223.
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You can pay online with your credit card using our secure facility when you place your order. Unfortunately due to issue with other payment methods, Farm Fresh Central now only accepts credit card online. For more information on our secure online credit card facility, please visit www.eway.com.au
OUR GUARANTEE
We certainly do provide a quality guarantee!
If you are not happy with the quality or condition of any part of your order when it arrives to you, contact Farm Fresh Central and we will replace those items, or credit you for the amount of those items you are not happy with. Please keep the items aside and do not consume them as in order to receive a credit or a refund, our team may need to collect these.
If there are any problems with your delivery please contact us via email or call (07) 3216 6507.
In some cases, we will ask that a driver can collect the product so that we can return it to the farmer supplier so the source of your concern can be identified and systems modified.
LOGIN / REGISTRATION
How to register.
You can choose to register once you have placed all your shopping in the basket and begin checkout. If you haven't registered before, you will be prompted to fill out these details as you progress through the checkout. If you'd like to register first, you can find the link under the login box in the left hand column on all pages.
How do I change my personal details?
Log in (in the left hand column of all pages) Once you are logged in, you will see a button in the same area called 'Your Account' click on this and then click on 'Personal Info.' Within this area, you can also change your password, view your order history and set up saved carts or automatic deliveries.
You can choose to register once you have placed all your shopping in the basket and begin checkout. If you haven't registered before, you will be prompted to fill out these details as you progress through the checkout. If you'd like to register first, you can find the link under the login box in the left hand column on all pages.
How do I change my personal details?
Log in (in the left hand column of all pages) Once you are logged in, you will see a button in the same area called 'Your Account' click on this and then click on 'Personal Info.' Within this area, you can also change your password, view your order history and set up saved carts or automatic deliveries.
My e-mail address has changed
Log in (in the left hand column of all pages) Once you are logged in, you will see a button in the same area called 'Your Account' click on this and then click on 'Personal Info' and change your email address. Click on the 'Update Account' button at the bottom of the page.
I have forgotten my password. What can I do?
Under where you would normally log in (left hand column of all pages) select 'Forgot Password'. Enter your e-mail address then click on the 'Send Password' button. You will receive a new password via email.
I would like to close my Farm Fresh Central member account.
Please email your details to us and we will close your registration and remove you from our marketing list.
Under where you would normally log in (left hand column of all pages) select 'Forgot Password'. Enter your e-mail address then click on the 'Send Password' button. You will receive a new password via email.
I would like to close my Farm Fresh Central member account.
Please email your details to us and we will close your registration and remove you from our marketing list.